Reviews
How did we do? Leave us a review below!
Michelle Miller-Adams2024-08-19 Buono Flooring re-did the ancient floors in my apartment, and they are gorgeous. They were responsive, quick, and easy to work with, pricing was competitive, and the quality and speed of their work was amazing. Highly recommend! Alexis Castro2024-08-16 Excellent, fast job. Our floors look AMAZING. Would highly recommend the team's services. Ralph Schaefer2024-08-15 Buono's Flooring provided absolutely fantastic customer service and a beautiful end result in terms of the flooring services provided. They delivered exceptional patience in providing me with the insurance documents needed (thank you Jeannette !) and I was very pleased with the quotes provided. The team was very friendly and flexible in terms of working around my schedule, and was able to make it work fantastically. Highly recommended ! Emily McCormick2024-08-14 We had an outstanding experience with Lou and his team, and I can't recommend them highly enough! I initially found them through Yelp and were impressed by their stellar reviews, which led us to reach out. From the start, Lou's team was incredibly responsive and attentive, answering all our questions and guiding us through every step of the process. If I could give them 6 stars, I would, purely for their speed and thoughtful communication. When the day of the work arrived, the team showed up early, maintained a polite and professional demeanor, and was impressively efficient. It was a pleasure working with them, and the quality of their work speaks volumes about their dedication and expertise. Laura Chevalier2024-06-13 EDIT: Following up, as I've noticed in the time since my original review that there are some non-trivial issues with the installation, mainly that they did nothing to address subfloor unevenness and now my floors are also noticeably uneven in multiple places. This is particularly upsetting because I'd called out in my messages to the team that this was something I noticed in my old floors that I wanted fixed as part of the installation. It's also not something that would be fixed by having the floors refinished. Ultimately I thought the communication was great, but the quality wasn't totally consistent. ----------- Highly recommend choosing Buono's for your flooring installation. I ordered my own flooring, and the Buono's team did the installation and guided me through the steps from purchase to install. Communication & scheduling: Jeannette was extremely helpful throughout; I reached out for an estimate in January and the team just finished the install (four months later, on my preferred timeline). Over that time, our email thread accumulated >90 messages. Jeannette patiently answered all of my questions and laid out the process very clearly for me. She provided all of the details I needed from Buono's to meet my co-op's requirements. Scheduling was easy and I never felt like the team dropped the ball, which was especially appreciated as the date approached and I was trying to coordinate the timing of my separate flooring order with the installation date. The work: I am so pleased with how the floors turned out. My space is about 210 sq ft and had some very tricky/tight spots, but they managed without issues and completed the work in 2 days. The transitions – especially around the fireplace – looked just beautiful (and I wouldn't have even thought to buy those if it weren't for the Buono's team). There were a couple small flaws I noticed after the installation, and Buono's sent someone the next day to take a look and he fixed the issues on the spot. I'm always wary about being gaslit or asked to pay up for "extra" work, so I was really glad to find that Buono's handled those small fixes with kindness and efficiency and without trying to negotiate. The price: I compared Buono's quote with a couple other contractors and found their pricing to be competitive. The clear communication made them an even more appealing choice, and I'm glad I ultimately went with them. All in all, highly recommend Buono's for excellent flooring! Miranda Joan2023-11-29 The team at Buono's flooring were fantastic. Jeanette was both patient and helpful as I figured out my first floor repair and the team who arrived to fix it did so flawlessly and in a timely fashion. You truly can't tell where the damage was - such a relief! Thank you all!!! Jimmy Soni2023-09-27 If I could give them 6 stars, I would. Buono's Flooring was just fantastic to work with -- from start to finish. John was patient, kind, and walked me through the whole process (even navigating around my daughter's schedule and work phone calls and all the rest.) They showed up on time, did the work efficiently, communicated all the way through. I honestly cannot say enough good things about them, and I'd recommend them with the utmost enthusiasm to anyone who has floor work to be done. Another thing: I have zero idea what I'm doing when it comes to home stuff, so if you're in that same boat, I'd recommend them. John's truly a great guide through it all, and I always felt like I was being dealt with fairly and honestly. Anthony Fauci2023-07-02 I had a fantastic experience with Buono's Flooring. Everything went exactly as it should. The salesman knew exactly what he was talking about and picked up on potential problems that many others missed prior to the final estimate. He took his time during the estimate and then a bunch of annoying phone calls from me. He made a bigger more well known flooring company look silly and unprofessional. The crew was professional, responded to onsite issues (as expected on any remodel) immediately and intelligently. They were fast and clean. The install of my floor went perfectly. The administration office was professional and communicated quickly and again professionally. I would use them without hesitation again. My floors look great. Bridget Booth2023-02-15 As a renter I wasn’t looking to spend much to replace my old, tired floors. They sold me on the value of luxury vinyl flooring. The work was quick and the end result is beautiful. I highly recommend this company. jo b2022-05-07 I just had my hardwood doors done by Buono's. They did an excellent job. From my first phone call to completion, they made sure I was completely satisfied with the job they did. Very professional company to work with. Would highly recommend them.Load more